Privacy Policy
Last updated: 8 September 2026
1. Introduction
Salter Brothers - 40 Upper Heidelberg Road (Ivanhoe) Pty Ltd ACN 607 045 812 and its related entities (Candela, we, us or our) are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information that we obtain through our website and our dealings with prospective purchasers, customers and other individuals. By accessing our website or providing personal information to us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
2. What is Personal Information?
In this Privacy Policy, "personal information" has the meaning given in the Privacy Act and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
3. What Personal Information We Collect
We may collect personal information that you provide to us directly through our website, including:
- your name;
- email address;
- telephone number; and
- postcode.
We may also collect information contained in any enquiry, correspondence or communication you submit to us. If you choose not to provide personal information requested by us, we may not be able to respond to your enquiry, provide you with information regarding the Candela Ivanhoe project or otherwise communicate with you regarding our products or services.
4. How We Collect Personal Information
We collect personal information when you:
- submit an enquiry through our website;
- request information regarding the Candela Ivanhoe project;
- subscribe to marketing communications;
- communicate with us by email, telephone or other means; or
- otherwise voluntarily provide information to us.
We generally collect personal information directly from you. We may also collect personal information from publicly available sources and from third parties engaged in connection with the marketing and sale of the Candela Ivanhoe project where permitted by law.
5. Why We Collect Personal Information
We collect, hold and use personal information for purposes including:
- responding to enquiries;
- providing information regarding Candela Ivanhoe and related developments;
- contacting prospective purchasers;
- maintaining databases of prospective purchasers and interested parties;
- sending electronic direct marketing communications, including email and SMS communications;
- improving our website and marketing activities;
- administering our business operations; and
- complying with legal and regulatory obligations.
We may also use personal information for analytics, reporting and business improvement purposes in order to better understand customer interest in the Candela Ivanhoe project and improve our marketing and customer engagement activities.
6. Direct Marketing
We may use your personal information to send marketing communications relating to Candela Ivanhoe and related projects, including:
- electronic direct mail communications (EDMs);
- SMS marketing communications; and
- updates regarding products, services, promotions, events and project developments.
Opting out
You may opt out of receiving marketing communications at any time by:
- using the unsubscribe facility included in our communications; or
- contacting us using the details set out below.
We will comply with applicable laws relating to direct marketing communications.
We utilise Mailchimp to manage certain marketing communications and marketing databases. Mailchimp may collect information regarding interactions with marketing communications, including whether emails are opened and links within those communications are accessed.
7. Disclosure of Personal Information
We may disclose your personal information to:
- our related entities;
- sales agents engaged in connection with the Candela Ivanhoe project;
- professional advisers including legal, accounting and business advisers;
- information technology service providers;
- website managers and hosting providers;
- marketing and communications service providers;
- analytics providers;
- regulatory authorities and government agencies where required by law; and
- any other person where disclosure is authorised or required by law.
We do not sell personal information to third parties.
8. Website Analytics and Cookies
Our website uses cookies and similar technologies to improve website functionality, analyse website traffic, measure marketing effectiveness and enhance user experience. Cookies are small data files stored on your device which assist websites to operate effectively and recognise returning visitors. We currently utilise third party analytics and advertising technologies including Google Analytics and Meta analytics services in connection with Facebook and Instagram marketing activities. These technologies may collect information including:
- IP address;
- browser type and version;
- device type and operating system;
- pages visited;
- date and time of access;
- referral sources;
- general geographic location information; and
- interactions with our website and digital advertising.
This information is generally collected in an aggregated form and is used to analyse website performance, understand customer engagement and improve our marketing activities. You may configure your browser to reject cookies, however some website functionality may not operate correctly if cookies are disabled.
9. Third Party Service Providers and Websites
We may use third party service providers to assist with operating our website, managing marketing campaigns, maintaining customer databases and providing related business services.
This may include service providers responsible for:
- website management;
- data hosting;
- marketing communications;
- customer relationship management; and
- analytics services.
Our website is managed by Project Mosaiq. We also utilise Mailchimp in connection with the management of marketing databases and marketing communications. We may disclose personal information to third party providers where reasonably necessary to provide services to us, manage the website, conduct marketing activities or administer our business operations.
Third party websites
Our website may contain links to third party websites. We are not responsible for the privacy practices, content or security of third party websites and such websites are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third party website before providing personal information to that website.
10. Overseas Disclosure of Personal Information
We may disclose personal information to third party technology, marketing, communications and cloud-based service providers. This may include cloud-based marketing, communications, analytics and technology providers. Some service providers may store or process personal information outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles such information in a manner consistent with applicable Australian privacy laws.
11. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
- access controls;
- secure information technology systems;
- password protection;
- network and cyber security measures;
- restricted access to personal information; and
- regular review of our information handling practices.
We also take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. If you believe any personal information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it. While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
12. Retention of Personal Information
We retain personal information only for so long as reasonably necessary for the purposes for which it was collected, including legitimate business purposes and compliance with legal obligations.
When personal information is no longer required for the purpose for which it was collected and we are not otherwise required to retain it, we will take reasonable steps to securely destroy or permanently de-identify the information.
13. Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate, incomplete or out-of-date information. We will respond to access and correction requests within a reasonable period and may require verification of your identity before providing access or making corrections. We may refuse access where permitted by law. Requests should be made using the contact details below.
14. Data Breaches
If we become aware of a data breach involving personal information, we will investigate the incident and respond in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where required.
15. Complaints
If you have a question or complaint regarding this Privacy Policy or our handling of your personal information, please contact us using the contact details below. We will endeavour to acknowledge receipt of your complaint promptly and investigate and respond within a reasonable timeframe. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992
Web: www.oaic.gov.au
16. Contact Us
Salter Brothers - 40 Upper Heidelberg Road (Ivanhoe) Pty Ltd
Address: C/- Salter Brothers, Level 9, 477 Collins Street, Melbourne VIC 3000
Email: compliance@salterbrothers.com.au
Telephone: (03) 9258 2100
17. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. This Privacy Policy may be updated to reflect changes in our information handling practices, legal requirements, technology or business operations. Any updated version will be published on our website and will take effect from the date specified at the beginning of the policy.